These terms and conditions apply to the use of this website at www.wedeogram.com (the “Website”). By accessing this website and or placing an order, you agree to be bound by these terms and conditions.
These Terms will apply to the use of this Website and any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before you use this Website. By accessing this Website and or placing an order, you agree to be bound by these Terms. Using this Website indicates that you accept these Terms regardless of whether or not you choose to register with us or order from us. If you do not accept these Terms, do not use this Website. These Terms, and any Contract between us, are only in the English language.
We recommend that you print a copy of these Terms or save them to your computer for future reference.
These Terms may be amended from time to time as set out in clause 9 below. Please check these Terms to ensure you understand the rights and obligations that will apply each time you wish to order Products. These Terms were most recently updated on 28th November 2017.
1 Information about us
1.1 We are Amor Lab trading as Wedeogram, a firm registered in India. Our registered office is: 3642-43/11, Chawri Bazar, Delhi-110006, India. Our GSTIN is 07ACLPN4245M1z5.
1.2 Contacting us
(a) If you wish to contact us for any reason, our contact details are as follows:
(i) Trading address: Amor Lab, 3642-43/11, Chawri Bazar, Delhi, 110006, India
(ii) Telephone number: +9111 2394 3707
(iii) Our enquiry form at: wedeogram.com/contact
(b)To cancel a Contract in accordance with your legal right to do so please see the information in clause 9 below in relation to the options available to you.
How we may contact you
(c) If we need to contact you, or give you notice in writing, we will do so by telephone, email or by pre-paid post to the address (if) you provide to us in your order. If you are emailing us or writing to us please include details of your order to help us to identify it.
Communications between us
(d) Any references to “writing” or “written” in these Terms includes email.
2.1 The images of the Printable products (if any) on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our Website may vary from the specification set out in the order.
2.3 The packaging of the Products may vary from that shown on images on our Website.
3.1 The images and videos on our Website are for illustrative purposes only. Although we have made every effort to display the colours and tones accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Wedeo products. Your Products may vary slightly from those images.
3.2 We make every effort to be as accurate as possible, all creation, editing, designing, colour correction and retouching proposed on our website may vary from the specifications set out in the order.
3.3 The final Video produced for you may vary from that shown on our Website.
3.4 The term Wedeo used in this page and used anywhere else on this website refers to videos that are customized for you.
4 Use of our Website
4.2 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
5.1 Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
5.2 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
5.3 We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these Terms.
6 How we use your personal information
7 Ordering from us
7.1 When making an order through our Website, the webpages will guide you through the steps you need to take to place an order with us. Please take the time to read and check your order at each webpage of the order process.
7.2 You are deemed to place an order with us by ordering any of the Videos which we sell by following the steps on our webpages and entering your payment details. We will then send you an email acknowledging that we have received your order, which details the Videos you have ordered. However, please note that this does not mean that your order has been accepted by us. Our acceptance of your order will take place as described in clause 8.3 below.
7.3 Our acceptance of an order takes place when we send you a message confirming that the Videos have been rendered (Render Confirmation). The Contract between us will only be formed when we send you the Render Confirmation, even if your payment has been processed at an earlier stage, unless we have notified you that we do not accept your order or you have cancelled your order. However, in limited circumstances we may be unable to provide you with a Render Confirmation. If we do not send you a Render Confirmation, our acceptance of an order will take place when we deliver/upload the Videos for you.
7.4 If we are unable to accept your order, for example because a Video is no longer available or we cannot meet your requested Delivery date or there was an error in price on our Website (as referred to in clause 15.4), we will inform you of this by email and we will not continue to process your order. If you have already paid for your order, we will refund you the full amount including any costs charged as soon as is reasonably possible.
7.5 We may refuse to accept an order:
(a) where Videos are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error;
(d) if we cannot meet your requested delivery date;
(e) if you do not meet any eligibility criteria set out in these Terms;
(f) if your order for Videos which we have personalised or customised for you contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy; and/or
(g) if we believe your order is for commercial or other non-domestic concerns.
7.6 We reserve the right to brand all of our Personalised Videos.
8 Our right to make changes to these Terms
8.1 We may amend these Terms at any time by updating this webpage. Please look at the top of this webpage to see when these Terms were last updated.
8.2 Every time you place an order with us the Terms on our Website, being those in force at the time of your order, will apply to the Contract between you and us.
8.3 Certain provisions of these Terms may be superseded by expressly designated legal notices or terms and conditions located on particular webpages of this Website.
8.4 If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
8.5 If we need to revise these Terms in relation to orders placed by you but not yet delivered, we will contact you to give you reasonable advance notice of the changes and give you the option to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the Products affected by these changes or just the Products you have yet to receive.
9 Changing or cancelling an order for Personalised Videos
Once you have placed an order for a Personalised Video, you can change or cancel the product only till the time it has not been produced. Please understand that these are the products that are custom made only for you. We start working on the order as soon as we receive it so that we can deliver the products as quickly as possible. To change or cancel your order, please call us to know the status of your order. If we have not produced the video, then we will change or cancel it otherwise any change or cancellation will not be possible. Make sure to call us or chat-live on our website as these are the quickest options available compared to emails, social networks. The contact options are listed below.
(a) Live Chat function available on our Website, 24 hours, Monday to Saturday;
(b) contact our Customer Services team by telephone on +911123943707 between the hours of 10:00am – 7:00pm on Monday to Saturday; or
(c) email us at firstname.lastname@example.org
10.1 We will deliver orders within a maximum of 24 hours after the date of the Render Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control – please see clause 24 for further details of our responsibilities in such an event.
10.2 We will deliver the Videos ordered by you to the email address or phone number which you give for delivery when you make your order.
10.3 If any of the details you have given us in your delivery prefrences are incorrect, we accept no liability for any items which have not been received.
10.4 Delivery of an order shall be completed when we deliver the Videos to the delivery I.Ds given in the order process or to any other location nominated by you. The risk and responsibility in the Video will sit with you from that time.
10.5 You own the Videos once we have received payment in full (including all applicable taxes) and the delivery of the Products is completed in accordance with clause 10.6.
10.6 If Videos are not delivered within 48 hours of the order being received as set out in clause 10.1 above (unless such delivery is delayed by an Event Outside Our Control), then you may cancel your order straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery period was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery period was essential.
10.7 If you do not wish to cancel your order straight away, or do not have the right to do so, you can contact us to give us a new reasonable deadline for delivery. If we fail to meet this new deadline, which must be reasonable, you may cancel your order.
10.8 If you wish to cancel your order for late delivery under clause 10.6 or clause 10.7 above, you may cancel the order for some or all of the Products.
10.9 Our normal working hours are Monday to Saturday 10:00am – 7:00pm and we only deliver orders during these timescales. All delivery and rendering timescales quoted on the Website do not include Sundays or public holidays. However, please be aware that these working hours do not apply to production. We may still produce items outside of these hours and on weekends and on public holidays.
11 Our liability in relation to delivery
Provided that we take the steps outlined in this clause, we will not be liable for out of pocket expenses or other costs incurred due to failed or delayed deliveries. If there is a substantial risk of delay, you may contact us to end the Contract and receive a refund for any Products you have paid for but not received.
12 Delivery charges
The price of a Product includes delivery charges. We do not charge extra sums for rendering same videos in different resolutions.
13 Price of Products
13.1 The price of the Products will be the price indicated on the order webpages when an order is placed. We will take all reasonable care to ensure that the price advised to you is correct. However, please see clause 13.4 for what happens in the event we discover an error in the price of any Products ordered.
13.2 All prices indicate GST (where applicable) at the current rates. We reserve the right to express the price exclusive of GST, but we shall show GST separately and include it in the total price.
13.3 Where we charge separately for packing, carriage and insurance and other relevant charges (e.g. flash/pen drives), we will contact you to inform the appropriate rates and we will give you the option of continuing to purchase the product or cancel your order.
13.4 Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Please note you can only use one discount code per order.
15.1 You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or reproduce one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us.
15.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these Terms, any use of extracts from this Website other than in accordance with clause 15.1 for any purpose is prohibited. If you breach any of these Terms, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
15.3 No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
15.4 Any rights not expressly granted in these Terms are reserved.
16 Service access
16.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
16.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
17 Your material and conduct
17.2 In using the File Upload facility on the Website, you agree not to upload or print any images or videos that will cause distress or offence to any person or which contains material as set out in clause 17.5. It is your responsibility to ensure that express permission for any images you use has been granted by the owner of any image.
17.3 We reserve the right to refuse to process any order that may cause offence or distress to others and in such a case we will refund any payment made. We will not be responsible for any copyright infringement by the customer.
17.4 We will not be responsible or liable to you for any loss of material uploaded or transmitted through our Website.
17.5 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in India or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
17.6 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.
18 Links to and from other websites
18.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
18.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of this Website;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
18.3 We expressly reserve the right to revoke the right granted in clause 18.2 at any time and to take any action we deem appropriate.
19.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the Products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
19.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Terms might have effect in relation to this Website.
20 Events Outside Our Control
20.1 We will not be liable or responsible for the failure to perform or delay in performance of any of our obligations under a Contract that is caused by an Event Outside Our Control (as defined below in clause 20.2).
20.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties (other than you or your affiliates), civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of third party servers, public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
20.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
20.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us in accordance with clause 9 above. If you decide to cancel, you will have to return any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
20.5 This also applies to Products sent direct from our suppliers.
21 Our liability
21.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
21.2 We only supply the Products for domestic and private use. By entering into this Contract, you agree not to use the Product for any commercial, business or resale purposes, and acknowledge that we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
21.3 Nothing in these Terms shall exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) misrepresentation as to a fundamental matter; or
(d) any liability which cannot be excluded or limited under applicable law.
21.4 You agree to indemnify us fully, defend and hold us, and our officers, owners, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of these Terms by you, or your use of this Website, or the use by any other person using your registration details.
22 Advertising and sponsorship
Part of the Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.
23 Governing law and jurisdiction
23.1 These Terms are governed by the Indian law. This means a Contract for the purchase of Products through our Website and any dispute or claim arising out of or in connection with it will be governed by Indian law. You and we both agree to that the courts of India will have non-exclusive jurisdiction.
23.2 We do not warrant that Products on the Website are appropriate or available for use outside India. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the India, you do so at your own risk and you are responsible for compliance with local laws.
24.1 You may not assign, sub-license or otherwise transfer any of your rights under these Terms.
24.2 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
24.3 Only the parties to these Terms may seek to enforce them. Nothing in these Terms is intended as granting any persons who are not parties to these Terms.