Here we’ve answered some Frequently Asked Questions.
If your question is not listed below or you need further clarification on any subject related to videos at wedeogram, simply fill out the form listed below or feel free to contact us here.
What is a pre-recorded video message?
Almost all the wedeos have a 5 to 10 seconds slot for your personal video message. You can record your video on mobile phone or any digital camera of your choice. Make sure to keep it sweet and brief. We’ll eventually trim it to fit the fixed time slot of that particular video. Once saved, upload it in the personalisation form alongside the video chosen
I've placed the order but I didn't get the video. Where is it?
After we’ve created your video it becomes available on our website which you can access by following the links sent to you in email. Please remember, that this isn’t a guaranteed time frame and your order can take up to five working days to become available if we’re ordered to create custom designs from scratch.
Wondering if your item has been delivered? Please click here to look at the notes on your order.
Oh no! I've made a mistake with my order, can I change it?
Mistakes happen and we’ll try our best to amend your order.
Please mail us or whatsapp us the changes as soon as possible.
I don't want to write my message in English, can I write it in another language?
We suggest using English language for your personalisation. If you’re not sure whether the letters/characters you’d like to personalise your videos with are supported by our system, please contact us and we’ll check for you.
Is it possible to add guest's names in the video invites?
We’ll gladly create a couple of such videos for you at no extra cost. If you plan to create and send hundreds of them, kindly get in touch with us.
I want to cancel my order, what should I do?
Please phone us rather than sending an email, as your order may have already been produced before we get round to your email.
Unfortunately, once the videos are created we can’t cancel it.